Returns & Exchanges

ONLINE RETURN/EXCHANGE POLICY

If you are not satisfied with an item due to color, size or style, the following guidelines listed will be accepted for returns and exchanges.

 Guidelines

  • All returns and exchanges must be postmarked within fourteen (14) days of delivery date
  • Merchandise must be unworn, unsoiled, and unwashed; we recommend trying products with underwear on
  • Sanitary strips, manufacturer tags, hang tags and any other applicable accessories must be attached to the item(s) and untampered with. No Exceptions.
  • If merchandise is found to be soiled, mishandled, abused, laundered or missing tags then it will be subject to refusal and will be returned at the customer’s expense
  • All clearance items and/or items bought during certain promotional sales are FINAL SALE
  • WE RESERVE THE RIGHT TO DENY A RETURN AND/OR EXCHANGE IF GUIDELINES ARE NOT ADHERED TO

 

All returns and exchanges must be shipped back to:

 

 Born of the Water

ATTN: Returns/Exchanges

2065 South King Street #311

Honolulu, HI 96826

 

Please include a short letter explaining the issue with the product, or send us an e-mail at swim@bornoftheh2o.com.

  • For exchanges, we will contact you with regards to a new size or color of the product you purchased
  • For returns, clients will be offered store credit for the items purchased and it will be applied to their online customer account

In-Store

Online purchases may be accepted for an exchange in-store with the original invoice included in the package.

Our in-store exchange policy is as follows:

If there is a color or size issue with a product, it may be exchanged within 14 days with liners and tags still attached. An original receipt must accompany the items.

What Happens Next?

If your package arrives in due time, your items will be inspected and processed for an exchange.

Please allow 5-7 business days from the exchange arrival date to receive notification on your exchange status.

Return Shipping Costs

At this time, prepaid return labels are not available. Return shipping is not refunded.

Customs charges incurred for returns from International orders will be billed to the customer.

Defective Items

If you feel like you have received a defective item, please report it to us immediately (before sending exchange package) to insure your exchange is properly processed.

Additional Questions

For any additional questions concerning returns or exchanges, please feel free to email us or for immediate assistance, give us a call at: (808)-944-8314.